1. Introduction
Welcome to Ushanga Chronicles. By using our website and purchasing our handmade crafts, you agree to the following terms and conditions.
2. Products
Ushanga Chronicles specializes in handmade crafts, including jewellery and home decor items. Some products may be on backorder, meaning they are made after an order has been placed.
2.1 Backorder Items
Production Time: Items on backorder typically take 1-4 weeks to be ready for shipping after the order is placed. This timeframe may vary based on the complexity of the item and current demand.
3. Customization
Clients wishing to customize an item must communicate their requests clearly before placing an order.
Customization options may include colour, size, and design changes, subject to availability.
Additional fees may apply for customized items, and the production time may be extended.
4. Disclaimers
4.1 Handcrafted Items
All our products are handmade, which means there may be slight variations in colour, size, and design. These variations are part of the charm of handmade crafts.
4.2 Camera Disclaimer
While we strive to provide accurate representations of our products, the colours and details may vary due to lighting and camera settings. We encourage customers to contact us for any specific inquiries regarding product details.
5. Shipping
– We ship items within 2-3 business days for in-stock items and 1-4 weeks for backorder items once they are ready.
Shipping costs are calculated at checkout based on the destination and weight of the package.
6. Refund and Return Policy
Returns: Customers may return items within 7 days of receipt for a full refund, provided the items are in their original condition and packaging.
Exchanges: Exchanges for different sizes or colours are accepted within the same timeframe, subject to product availability.
Non-Returnable Items: Customized items are non-returnable unless defective or damaged upon arrival.
7. Contact Information
For any questions regarding our terms and conditions, customization requests, or product inquiries, please contact us.
8. Acceptance of Terms
By placing an order on Ushanga Chronicles, you acknowledge that you have read, understood, and agreed to these terms and conditions.